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Sparkrock's Customer Success Center

Join the Community

There are so many ways you can get involved. Become a member of one or many of our communities to increase the volume of your voice in advocating for changes that make your Sparkrock Solution better.

Customer Meetups

Customer meetups  are for those that "fuel" the good at Nonprofit, K12 Education and Human Service Organizations. 

A customer meetup's purpose is to provide the inspiration, education, and community connections our customers need to transform the operations of their Nonprofit. It’s not just about technology, it’s about new approaches, new processes, and being able to serve more people with less effort, stress, and expense.   Here you will learn from one another and build valuable connections.

Fuel Good Conference

Be part of innovation that powers change by signing up for the Fuel Good Conference were you will benefit from the following:

  • Learn how to get the most out of your solution​
  • Keep up with industry trends​
  • Get to know the team at Sparkrock better​
  • Join the Sparkrock networking event of the year

Sparkrock Ideas Portal

We feel strongly that we help our customers grow with their technologies through us. At Sparkrock, we don’t take shots in the dark when deciding what should be added to our product roadmap. In case you're unfamiliar with the term, a product roadmap is a technology development plan that matches the goals or needs of organizations within our client base with specific technology solutions to help them meet those goals. All of the additions or improvements we make to our product roadmap, and subsequently our technology, derive from what we know would make our clients' jobs easier and more efficient. 

Easy to Share IdeasOur online tool ensures you can share your great ideas for new product features or enhancements at any time.

Vote on the Best IdeasRegistered clients can submit their ideas, read though the ideas of their peers, and vote on which enhancements or features they think will help them accomplish their goals.

CSC Feedback

We are always looking for feedback on the CSC.  Please help us rate articles by giving it a yes or a no at the bottom of the page you are looking at. And if you have suggestions or can't find what you are looking for please email support@sparkrock.com.

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Sparktivist Program

The Sparktavist program is designed to reward our activists – more than ever before – for sharing their experiences and expertise, referring colleagues, and helping us create and spread great content.  Thank you for your support.

What's Involved You Give You Get
You become a Sparktavist You offer guidance and support to organizations considering our solution. Earn participation points for great rewards!
  You share your valuable insights into implementation, Sparkrock teams, and how our solution has helped you advance your mission.  Earn points for completing a referral form.
  You Share best practices with your peers through​
  • Webinar
  • Blog’s
  • Participating in the annual Fuel Good Conference​
You could earn up to $1000 towards services or training for your organization.

Note: To become a Sparktavist please speak to your Customer Success Manager.

Customer Advisory Board

Our Customer Advisory Board is a key driver of product innovation at Sparkrock. We continue to prioritize user driven suggestions in our product roadmap. Our Customer Advisory Board is one of the ways that we look to gain valuable feedback from our customers, including ideas and product suggestions to help us build a better solution for you.

How it works
Duration​

The Customer Advisory Board and related membership will be active for 12-18 months. At the end of this period membership will be reviewed.​

Structured Working Groups

We engage our customer advisory board into key areas:

  • Finance
  • Workforce Management
  • CRM
  • Technical
  • Ontario K12
In Person and Remote

Our board meets in person every year and remotely 3 times a year.

Benefits
  • Have advanced knowledge of Sparkrock product plans and development.
  • May influence the development of product functionality to meet their needs and the needs of their industry.
  • Obtain a preview of Sparkrock feature plans.
  • Share and gain knowledge and experience among other Customer Advisory Board members.
  • One free pass to the Fuel Good annual user conference.
  • Membership in private LinkedIn group where information will be shared.
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