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Sparkrock's Customer Success Center

Why Customers Should Stay Current

The Aberdeen group recently studied about 145 small to medium sized organizations and found that more than half of them were current. In fact, 53% were actually on the latest release of the solution they were using. It also found that when a newer solution was in use, they were 2.9x more likely and better able to share and integrate data. Additionally, the study found that the newer solutions were 58% easier to tailor to organizational business change.

If you have not undergone a recent upgrade, you are probably working with an unsupported version. When working with unsupported versions you may find you are not using current features and, therefore, may be faced with inefficient processes with reporting and processing.

Here’s the top 5 things to consider when you find yourself in this scenario:

Efficiency – Today’s solutions continue to drive efficiency into your day-to-day operations, providing tools such as workflow, more streamlined processes, business alerts, and dynamic reporting.

  • Ask yourself, how often do you perform a manual operation that today’s tools automate? Better yet, track your manual efforts for a week.  A quick calculation will give you a sense of the time and cost savings you will receive:

Both the hours of effort and the cost of that effort might surprise you. But don’t stop there, take this analysis and use it to drive efficiency during the implementation of your new solution.  

Technology Risk -

If your solution is operating on older technology, are you at risk of operational failure?  While it is rare that we see systems running on servers that are over 7 to 10 years old, they still exist. Is your server dated?  Technology advancements continue beyond your ERP solution.  Hardware, database and operating systems also continue to evolve.  Look around you – how many folks are still using an old flip phone?  You might find one, but chances are most folks are using a cell phone less than 2 years old.  These people are taking advantage of using the latest technologies.

Other questions to ask about technology:

  • Do you experience downtime due to your dated technology?
  • Is the infrastructure also unsupported?
  • Is your data at risk because you are using outdated technology?
  • How quickly could you become operational again should a system failure occur?
Incompatibility –

Older versions of software are not compatible with new merging technologies. Today’s solutions integrate with powerful tools such as Office 365, Power BI, and other performance management tools. Combined with the need to access your data anytime and anywhere, your team will want internet and, likely, mobile phone access. Recent studies have shown that 58% of access into solutions today are performed by a mobile device.

Self-Serve –

Todays solutions offer your senior level staff access to information by self-serve methods, thus reducing the effort of the finance and admin team to be running reports and providing ad hoc data, often manually, for these requests. In fact, statistics show that 63% of organizations are better able to access reports via self-serve methods after an upgrade.

Best Practices –

Newer solutions provide workflows and features based on the latest trends and best practices. Research shows that an upgrade to a new solution makes you 16% more likely to align to best practices.  

What to do next?

Contact your Customer Success Representative to understand your upgrade options and gain an understanding of the most recent release benefits for your organization.  

Sparkrock Cloud ERP Customers

*All Sparkrock Cloud ERP customers always stay current on the latest release.  Updates take place regularly with major updates scheduled with your nonprofit or public sector organization.

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