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Sparkrock

Evergreen Upgrades for Sparkrock Manage - OnPremise

Need an easier way to keep up with the quick pace of technology? Take advantage of our Evergreen Upgrade Plan and you’ll never have to worry about being left behind.

Managed upgrades. Data migration. Updated training. Go-Live support. All for one predictable, pre-budgeted annual fee.

OnPremise Customers - Update every 3 years. 

  • Fixed annual fees.
  • Stay current every 3 years.
  • Staff will always enjoy the newest features that make their day-to-day jobs easier.
  • Built in your budget

 

Entitlements in Evergreen Program

  • Upgrade to the latest technology release to both your test and live environments
  • Data migration to your test environment for training and testing purposes
  • Data migration to your live (production) environment when you go live
  • Training on new functionality since your last release in the functional areas you are using
  • User acceptance testing (UAT) assistance
  • Basic project management
  • Customization diagnostic
  • Go-live support
  • Every 3 years!

Will be be able to have someone come on-site for any part of our upgrade?

Yes – During the planning sessions for your upgrade we will discuss adding net new functionality, new release features (not yet implemented) or other requirements you might consider. Your upgrade statement of work will outline all the expected services to be performed as part of your upgrade.

Investment

The Evergreen Upgrade Plan is based on 15% of your 'Solution List Price (SLP)'.

Pre-requisites

Yes, you must be on the Diamond Plan and you must be within 3 releases of the current release to sign up. This ensures that when you upgrade in 3 years, we can perform the upgrade with minimal impact and disruption to your team. 

 

Benefits & Inclusions

Customers can optionally enrol in the evergreen upgrade option available with the Sparkrock Diamond Support Plan, where for an additional charge, Customer will be provided with the additional following services to help implement new version releases of the Sparkrock Solutions every 3 years.  

  • Installation of the new version release for the Sparkrock Solutions, in both test and production environments, for Dynamics NAV, Employee Web Apps (formerly known as Sparkrock Employee Portals), and Third party solutions sold and previously implemented by Sparkrock.
  • Performance of an upgrade diagnostic for Sparkrock-developed Customizations
  • Data upgrade for the Test environment
  • Data upgrade for the Production Go-Live environment
  • Overview training of what’s new for the Sparkrock Solutions features and products then in use by Customer – via remote meeting (one session per applicable functional area if changed through new Release).
  • User Acceptance Testing assistance (two hours per functional area)
  • Go-Live assistance (two hours per functional area)
  • Basic Project Management for contemplated term of project (i.e.,  bi-weekly status meeting and preparation for standard duration of project, status report preparation and Sparkrock resource scheduling)

As part of your Evergreen services, Sparkrock will prepare, at no additional cost, a Statement of Work in relation to the installation of the new version release of the Sparkrock Solutions.   The Statement of Work will contain a more detailed description of the services, deliverables, acceptance criteria, customer responsibilities, expected project length based on the products and features then used by Customer in its Sparkrock Solutions.   The Statement of Work will also set out any additional out-of-scope services, and associated fees, requested by Customer and agreed to by Sparkrock.  Performance by Sparkrock of the Statement of Work is subject to the SLSA.

How will an Evergreen upgrade differ from the traditional upgrade?

Lower cost and risk.  By providing a fixed budget we guarantee an upgrade every 3 years. 

Will there be an opportunity to implement new functionality with the Evergreen Upgrade?

Yes – During the planning sessions for your upgrade we will discuss adding net new functionality, new release features (not yet implemented) or other requirements you might consider.  Your upgrade statement of work will outline all the expected services to be performed as part of your upgrade.

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