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Sparkrock's Customer Success Center

Processing one time payments

One time payments

  1. Open a Donation Payment record.
  2. Click for more commands and select Start Dialog.onetime_startdialog.png
  3. Select the SRPG – Process One-Time Credit Card Payment dialog and click Add.
  4. The system will open a dialog allowing you to enter the payment information.
  5. Enter the payment information and click Next.
    Note: The first name field will contain the full name of the donor. This is due to a limitation in the system at the moment and will be addressed in a future release.
  6. The system will process data through the payment gateway and the dialog will complete.
  7. Click Finish on the completed dialog.
    Note: When reaching this stage of the dialog, do not click Previous and Next again as the system will process the payment again.onetime_dialogcomplete.png
  8. Back on Donation Payment record, refresh the page to see results.
    1. The Billing Information tab will now be populated showing the results of the processing through the payment gateway.
    2. The Credit card information will be obfuscated and will not be stored in the database.
    3. The Payment Result section shows the Response Message.
    4. A response message of OK indicates the payment was successfully completed and the payment will go into a payment status of Completed. If there is an issue with the credit card and the payment gateway did not process, the payment response message will contain a Reject message with a reject code and the payment status will become Payment Error. The reject codes are provided by iATS and are described here:
  9. If a donor provided incorrect information, the dialog can be re-run with the updated information to attempt processing again.
    Note: The system does not limit how many times payment processing can be re-tried but some credit companies may block credit cards after too many unsuccessful attempts within a certain time period.
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