|3749||Customers with a large number of Employee Center users have encountered an occasional issue using Finance pages with an approval workflow (such as Purchase Requisitions and Expense Claims, for example). When this issue happens, the affected Finance pages cannot load the approver data, and the Approvers collapsible section of the page reports “No records to display.” An Employee Center user can submit the affected page for approval. An incorrect approval workflow can result, such as an automatic approval, without an error report or validation warnings. The issue is related to transaction timeouts happening with the SQL Server database. These timeouts are related to high periods of user activity and/or load on the SharePoint and/or database servers.
The following workarounds and fixes are currently available:
Our product development team is working on a software solution that will detect the transaction timeout and prevent users from moving the affected pages through the approval workflow. This change will be made available in a hotfix. Your Sparkrock Project Manager or Customer Support Representative can provide you with more details about timing and prerequisites for this hotfix.
|3638||Scheduling: My Schedule: Employee cannot review pending change requests|
|3779||Scheduling: Make Vacant: Cause of Absence comment is not retained|
Known third-party issues
The following issues have been reported in Employee Web Apps. These issues are caused by third-party software such as browsers or components. Workarounds and/or potential resolutions are provided on an item by item basis, as available.
|2891||PDF attachment does not fully support XFA or AcroForm documents|
|2585||Expense Claims: Problems with Print View on Microsoft Internet Explorer. For details and potential resolutions, see https://support.microsoft.com/en-us/kb/973479|
|2656||Chrome: Potential browser freeze with drag-and-drop attachment from the upload (Open) dialog on Expense detail page if the pop-up file selection dialog is closed prematurely.
The following workarounds are currently available:
|3365||In Microsoft Internet Explorer, there may be some focus issues with the Send By Email dialog, as a result of the popup dialog appearing on top of an existing popup. This is a limitation of this browser.|
|3369||Deprecation warning from moment.js appears in the browser's developer console. This warning is benign.|